This Cookie Policy explains how Nora Hyland (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://phoenixholistichealth.co.uk (“Website”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Phoenix Holistic Health) are called “first-party cookies“. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., interactive content, booking systems, and secure payments).
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to enhance the functionality and user experience on our Website, such as allowing you to book appointments or process payments securely.
Essential / Strictly Necessary Cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas, form submissions, and processing payments. Because these cookies are strictly necessary to deliver the Website, you cannot refuse them without impacting how our site functions.
LW Cookie: Used to remember your cookie consent preferences.
Fluent Forms: May use functional cookies or session data to manage contact form submissions securely and prevent spam.
Stripe / Revolut (Payment Gateways): When you make a payment for our services, these third-party processors use strictly necessary cookies to securely process your transactions, authenticate your details, and prevent fraud.
Functionality and Third-Party Cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their primary use. However, without these cookies, certain functionality (like interactive maps or booking systems) may become unavailable.
Amelia Booking System: Uses cookies to remember your booking preferences, time zone, and session details to facilitate a smooth appointment scheduling process.
Google Maps: Used to display our location on the Website. Google may set third-party cookies to store your preferences, remember your interactions with the map, or track usage data according to Google’s privacy policy.
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager provided by the LW Cookie plugin, which appears when you first visit our Website. Essential cookies cannot be rejected as they are strictly necessary to provide you with the core services.
Browser Controls: You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality (like booking or maps) may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
If you have any questions about our use of cookies or other technologies, or if you have any privacy-related concerns, please email us at: info@phoenixholistichealth.co.uk