Phoenix Holistic Health is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services.
This policy applies to visitors of the website and clients who use our holistic health and therapy services.
This website complies with the UK GDPR and the EU General Data Protection Regulation (GDPR) where applicable.
The data controller responsible for your personal data is:
Nora Hylad
Phoenix Holistic Health
Maidstone, United Kingdom
Email: info@phoenixholistichealth.co.uk
Phone: +44 7877 829378
Website: https://phoenixholistichealth.co.uk/
We may collect and process the following personal information when you contact us, book an appointment, or receive therapy services.
Name
Email address
Telephone number
Address (if provided)
Where relevant for your therapy or treatment:
Age or date of birth
Gender or preferred identity
Medical conditions
Prescribed medications
Lifestyle information
Stress levels
Treatment plans and assessments
Session notes
This information is only collected when necessary to provide safe and appropriate therapy services.
Information you submit through:
the contact form
the booking system
client intake or assessment forms
may include health or lifestyle information relevant to your treatment.
We collect personal data through:
Contact forms on the website
Appointment booking forms
Client assessment forms
Email communication
Telephone conversations
In-person consultations
Website forms are processed using Fluent Forms and the booking system Amelia.
Your personal data may be used for the following purposes:
To respond to enquiries
To manage appointments and bookings
To provide therapy and holistic health services
To maintain treatment records
To communicate about appointments or services
To process payments
To comply with legal obligations
We will never sell or rent your personal information.
We process your personal data under one or more of the following legal bases:
Consent – when you voluntarily provide information
Contract – when processing is necessary to provide services you requested
Legal obligation – where we must comply with applicable laws
Legitimate interests – to operate and improve our services
Health-related data is processed only when necessary for providing therapy services and with your consent.
Payments may be processed using the following methods:
Stripe (online payment processor)
Bank transfer
Cash
When payments are processed through Stripe, payment data is handled securely by Stripe and is subject to their privacy policies.
We do not store full credit or debit card details on our website.
Some services used on this website may process limited personal data.
These include:
Amelia – appointment booking system
Fluent Forms – website contact and intake forms
Stripe – payment processing
LW Cookie Plugin – cookie management
Google Maps – location display
YouTube (if embedded content is used)
These providers process data only as necessary to provide their services and operate under their own privacy policies.
When you visit this website, certain technical information may automatically be collected, including:
IP address
browser type
device information
pages visited
time and date of access
Cookies may be used to ensure the proper functioning of the website.
Cookie preferences can be managed using the cookie banner powered by the LW Cookie plugin.
Personal information may be stored using:
secure email systems
password-protected digital records
paper records stored securely
secure booking and form systems
Reasonable technical and organisational measures are taken to protect personal data from loss, misuse or unauthorised access.
Client records may be retained for up to seven (7) years after the end of the professional relationship.
This is to maintain appropriate treatment records and comply with professional and legal obligations.
After this period, records will be securely destroyed or deleted.
Your personal data will not be shared with third parties except in the following circumstances:
when required by law
if necessary to protect your health or safety
if you have provided consent
when required for essential service providers (e.g., booking or payment systems)
In emergency situations, and with your consent where possible, information may be shared with a medical professional.
Some service providers may store or process data outside the United Kingdom or European Economic Area (EEA).
In such cases, appropriate safeguards are used to ensure data protection standards equivalent to GDPR.
Under data protection law, you have the right to:
be informed about how your data is used
access your personal data
request correction of inaccurate information
request deletion of your personal data
restrict processing
withdraw consent at any time
request data portability where applicable
To exercise any of these rights, please contact:
info@phoenixholistichealth.co.uk
If you believe your data has been processed improperly, you have the right to lodge a complaint with the relevant supervisory authority.
In the UK, this is:
Information Commissioner’s Office (ICO)
https://ico.org.uk/
This privacy policy may be updated from time to time to reflect legal or operational changes.
The most current version will always be available on this page.
